The Straightline Golf “No Hassle” Refund Policy 

Straightline Golf LLC.Guarantees, Warranty, and Returns. 30-Day Money Back Guarantee 

We want you to be fully satisfied with every training product that you purchase from  Straightline Golf LLC. If you are not satisfied with any training product that you purchased  directly from the Straightline. Golf website you may return the item within 30 days of receipt for  a refund. The item must be returned in new, unused, or good condition, if possible, in its original  packaging and including all parts and accessories to ensure a full refund. Customers are  responsible for all return shipping costs; original shipping costs are non-refundable. 

Please read our “Return Rules and Restrictions” before returning your  item. 

Straightline Golf LLC. 30 Day Warranty. 

Straightline Golf LLC warrants its training aid products to be free of defects in material and  workmanship for 90 days. Straightline Golf LLC will replace any product or component or part  thereof that is defective or becomes defective during normal and customary use within 90 days  after the first date of purchase from Straightline Golf LLC at its option, Straightline Golf LLC may  replace the product with a new product or replace the part that is defective. If the product is no  longer available then a credit will be offered towards a product of equal value. 

WHAT THE WARRANTY DOES NOT COVER: Straightline Golf LLC. does not warrant its products  against damage caused by third parties or by abnormal use, misuse, abuse, neglect, or accident. This  warranty WILL NOT COVER (DECALS BEING STUCK TOGETHER BY MISHANDLING THEM WHEN BEING  APPLIED TO THE SHAFT). This warranty does not cover products that have been repaired or modified in  any way. This product is Permitted Under the Rules of Golf (AS IS) and may NOT be altered in any way for  it to be legal to use. This warranty does not cover dings, chips, tears in the material, deep scratches,  chemical damage, cosmetic blemishes, or other normal wear and tear. This warranty applies only to the  original purchaser of the product. This warranty does not cover any products which are not  manufactured by Straightline Golf LLC. This warranty is not transferable. THIS AID MUST BE APPLIED  CORRECTLY. THE SURFACE OF THE CLUB (MUST BE CLEANED OF ALL OILS AND DIRT) AND MUST BE  WIPED DOWN COMPLETELY WITH 99% ALCOHOL AND YOUR FINGERS MUST BE CLEANED WITH  ALCOHOL TO ENSURE CORRECT ADHESION TO THE SHAFT. ONCE THE DECAL IS FULLY APPLIED TO THE  SHAFT IT CAN NOT BE REMOVED OR REPOSITIONED IN ANY WAY. PLEASE MAKE  

SURE THE DECAL IS IN THE DESIRED POSITION BEFORE COMPLETELY SECURING  IT TO THE SHAFT. 

WARRANTY RETURN SHIPPING. Customers are responsible for any shipping costs incurred to  send back products for warranty. Customer is required to pack the item(s) being returned in appropriately  sized packaging and with adequate packing material. Straightline Golf LLC. will cover costs to ship  replaced product back to the customer. 

Return Rules and Restrictions 

Money Back Guarantee returns must be made within 30 days of delivery.

Warranty Returns must be made by making a warranty claim. (See Warranty) 

You must include your full name, email address and order number clearly written on a piece of paper  — it is often easiest and best to print your order confirmation email and include it with your return. If  you no longer have your confirmation email, please email [email protected]  or call 740-785-8977. 

Shipping and handling costs and other additional charges are non-refundable. 

We will not accept CODs or third-party billing for returned merchandise. 

If product is damaged upon delivery or if your product is defective, please see our Warranty and  email us at [email protected] or call our Customer Service Department immediately at  740-785-8977. 

You can expect your refund in the same form of payment originally used for purchase within  7-15 days of Straightline Golf LLC. receiving your returned product. 

Opened DVD sets and digital content are non-returnable and non-refundable unless defective  and may be returned under our warranty. 

When returning product, we suggest that you obtain a tracking number for your return shipment  for verification the product was shipped and was received by our returns department. We are not  responsible for lost/undelivered packages nor will refunds be issued on lost packages. 

Ensure your package has the appropriate postage. 

Straightline Golf LLC. will not accept returns or issue refunds for items that were not directly  purchased from Straightline.golf or the Straightline Golf LLC. Sales Department.. 

Steps to Return a Product 

If you are within the 30-day money back guarantee or are making a warranty claim and would  like to return your Straightline Golf LLC product, please follow these steps. 

 Find your original packing slip or order confirmation email. Your order number will serve as your  Return Authorization Number (RA#). If you cannot find your original packing slip or confirmation  email, please email [email protected] or call 740-785-8977 and we will issue you an RA#. 

Pack the item in its original packaging or other sufficient packaging. 

Place one of the following inside the box. a) your original packing slips. b) print out of your  confirmation email. c) a note with your Full Name, Address, Phone #, Email, RA#. 

Please include a note with the reason for your return. 

Seal up the package in a secure manner.

Ship to: 

STRAIGHTLINE GOLF LLC. 

1199 N. MEMORIAL DRIVE, SUITE 270 

LANCASTER, OHIO 43130 

Please send all other written correspondence or shipments to: 

STRAIGHTLINE GOLF LLC. 

1199 N. MEMORIAL DRIVE, SUITE 270 

LANCASTER,OHIO 43130